Customer Service

FAQs

General

  • An overblanket can be placed inside the duvet cover, or on top of you with a sheet between you and the overblanket.
  • An underblanket lies flat on the bed and secures in place with tie tapes.
  • A Mattress Cover/Protector has an elasticated skirt around the edge and covers the entire mattress for full protection.
  • All Dreamland Heated Blankets are suitable for use with memory foam mattresses.
  • The Intelliheat Fleece Mattress Cover will fit mattress’s up to 30cm deep (+/- 5% tolerance).
  • The Sleepwell Intelliheat Cotton Mattress Protector will fit mattress’s up to 38cm deep (+/- 5% tolerance).

  • All Dreamland blankets are extremely low to run, and cost from as little as €0,10* per night. So it's worth investing in an electric blanket and turning your central heating off.
  • We advise that you check with your doctor or cardiologist first before purchasing a Dreamland Heated Product. For further details, please refer to your pacemaker supplier.
  • All Dreamland blankets are safe for all night use.
  • If you own a Dreamland blanket, just follow the user friendly guide in the instruction booklet and switch your control on to all night setting before retiring for bed.
  • Dreamland always put safety first for all of our electric blankets. All blankets are thoroughly tested for all known safety situations and conform to the highest European safety standards.
  • All our underblankets are marked CE and BEAB or IMQ.
  • Our patented built in total safety protection system will automatically shut off if the blanket becomes unsafe, total safety for total peace of mind.
  • Cosy Toes and Intelliheat Premium Fleece Mattress Protector and Underblanket come with Extra Foot Warmth built into the blanket, providing additional warmth at the bottom of the blanket.

Controls

  • The Underblankets and Mattress Covers control cable is 1.5 metres. 
  • The Overblankets and Duvets control cable is 3 Metres.
  • The Heating Pads control cable is 1.6 metres.
  • If you are lying on your back, it would be on your right side.
  • It gives you individual control to heat up one side of the bed independently from the other, keeping you both happy and warm all night long, whatever your preferred temperature.
  • Most of our blankets come with a auto shut off timer option operated via the control.
  • Intelliheat blankets and heated throws come with the auto shut off timer and you can choose between 1, 3 or 9 hours. Intelliheat heatpads and heated cushions come with an 3 hour auto shut off timer.

Care

  • All of our electric blankets come with a detachable control enabling them to be washed and tumble dried. You simply detach the cord and place the blanket in the washing machine.
  • Please refer to the satin label for the maximum temperature that they can be washed at.
  • If the blanket has 2 controls, put the working control into the connector on the side that is not working, if this control heats the blanket, you only need a replacement control. Return the faulty control only to our Dreamland Service Centre (see address in FAQ Service Centre) with a copy of your proof of purchase, a covering letter with your name, address and daytime telephone number. 
  • Contact the store where you bought it, to see if they can help you.
  • You will need to return the blanket to your local store stating when you think it was bought/given. 
  • Once the engineers of the local store have inspected the blanket, they may do the repair as a gesture of goodwill. This can only happen once the blanket was inspected. 

  • Contact the store where you bought it, to see if they can help you.
  • You will need to return the blanket to your local store stating when you think it was bought/given. 
  • Once the engineers of the local store have inspected the blanket, they may do the repair as a gesture of goodwill. This can only happen once the blanket was inspected.
  • B2B: Please create a ticket through the following link or send an email to the following email address: support@odoo.benbo.com
  • B2C: Please contact the store where you bought the product for an exchange, reimbursement or a possible repair (eg: change of the remote control).

Other

  • Recycling your old electric blanket is easy! Please recycle your electric blanket at your local recycling centre.
  • Unwanted electrical equipment is the Benelux fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
  • We're proud to support your local authority in providing local recycling facilities for electrical equipment.
  • To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
  • The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of those items.

Have we answered your questions?

For more information please send us an email to support@odoo.benbo.com and one of our customer advisor will be happy to help you with your enquiry.

Submit a ticket

(Invoice end client, invoice from Asogem, picture label blanket with production date)
Submit